What are some possible errors in Luna Ring readings, and how can they be addressed

Created by productapp p, Modified on Tue, 11 Jun at 4:56 PM by productapp p

  • Inaccurate Heart Rate:

    Possible Cause: Loose fit or improper placement of the ring. Solution: Ensure the ring fits snugly and is worn on the finger as recommended.

  • Inconsistent Sleep Data:

    Possible Cause: Wearing the ring too loosely, incorrect calibration, or unusual sleep patterns. Solution: Wear the ring properly and consistently during sleep; allow a few days for calibration if new.

  • Erratic Activity Tracking:

    Possible Cause: Ring movement not accurately reflecting physical activity or improper syncing. Solution: Wear the ring during all physical activities and ensure regular syncing with the app.

  • Inaccurate Temperature Readings:

    Possible Cause: Environmental factors affecting the ring’s sensors or improper fit. Solution: Avoid exposing the ring to extreme temperatures and ensure a proper fit.

  • Poor Battery Performance:

    Possible Cause: Frequent exposure to extreme temperatures or improper charging habits. Solution: Charge the ring as recommended and avoid exposing it to very high or low temperatures.

  • Syncing Issues:

    Possible Cause: Bluetooth not enabled, interference, ring away from phone or app bugs. Solution: Ensure Bluetooth is enabled, minimize interference, and restart the app or phone if necessary.

Was this article helpful?

That’s Great!

Thank you for your feedback

Sorry! We couldn't be helpful

Thank you for your feedback

Let us know how can we improve this article!

Select at least one of the reasons
CAPTCHA verification is required.

Feedback sent

We appreciate your effort and will try to fix the article