If your Luna Ring is not charging, try the following troubleshooting steps:
- Check the alignment: It's suggested to ensure that the Luna Ring and its charger cradle are correctly aligned. This involves making sure that the charger's bump aligns with the white marker on the ring.
- Verify the charger cable: Make sure that the charging cable is securely connected to a power source and that the charger's light is illuminated. A breathing light on the charger indicates the ring is charging, while a solid light means it's fully charged.
- Try repositioning the ring: If the ring isn't charging, you can try removing it from the charger and then placing it back on the charger after making sure the charging cradle is powered on.
- Contact Luna Support: If the issue persists even after following these steps, the last suggestion is to get in touch with Luna
- customer support for further assistance.
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